Manager, Client Analytics & Insights

Location: Boston, MA

Summary
Comlinkdata helps major players in the telecom ecosystem understand and improve
their market performance. We do this by leveraging our proprietary data, analytics
expertise and telecom industry knowledge in an ongoing engagement with our clients –
helping them to make better marketing decisions and ultimately to attract and retain
more customers.

We’re looking for a Manager to join our Client Analytics & Insights (CAI) team. The CAI
team provides an advisory service that turns Comlinkdata’s proprietary data into useful
market insights for our clients. The Manager will play a leading role in engagements
with one or more major client accounts – working to create and communicate high-
value insights from our data with direct client interaction.

The Manager will apply creativity, analytical curiosity and industry knowledge to our
client’s most critical business questions. The Manager will enjoy working with data and
translating it into a compelling story. They will work with large, complex data sets and
collaborate with team members to build client deliverables. The Manager will develop
real, actionable insights and recommendations for our clients. The Manager will
represent the Comlinkdata brand in communications with clients and be dedicated to
creating an outstanding customer experience.

Responsibilities
Including but not limited to:

  • Develop and execute novel and complex analysis that leverages Comlinkdata’s
    proprietary data and other in-house data sets. The Manager will both execute
    analysis independently and oversee work done by analyst team members
  • Apply tools such as Excel, SQL, R and to extract useful data, to create reports,
    ultimately to deliver client insights
  • Serve as an industry expert by researching and analyzing key industry trends,
    events, and players
  • Tell stories with data – starting from detailed examination of data, develop
    compelling narratives about market trends and implication for our clients
  • Develop and deliver client presentations. The Manager will lead junior team
    members and contribute independently in creating Powerpoint presentations for
    in-person and remote delivery
  • Engage deeply with your assigned clients by delivering regular reports,
    responding to ad-hoc requests, and proactively identifying risks and
    opportunities
  • With oversight from CAI Vice Presidents and Directors, manage relationships
    with assigned clients. Work to ensure high levels of client satisfaction, support
    contract renewals, and drive sales of new products
  • Partner with sales and marketing to communicate Comlinkdata’s capabilities,
    product suite and market insights to client and prospects
  • Understand and anticipate client needs to drive research, product development
    and client priorities
  • Evaluate the methods and procedures used to obtain data in order to ensure
    validity, applicability, efficiency, and accuracy
  • Lead and mentor a small group of business analysts

Candidate Profile
Required Skills:

  • 6-9 years of experience in business analysis, data analysis, market research, or
    management consulting
  • 2+ years telecommunications industry experience (wireless, broadband, cable,
    and/or device markets)
  • Experience planning and executing novel analysis of diverse data sets
  • Excellent critical thinking and problem solving
  • Facility with Excel and SQL, R, or VB for analysis of big data
  • Client service experience, or experience supporting diverse internal stakeholders
  • Strong business writing and presentation development skills
  • Strong oral presentation skills, ability to think on your feet
  • Experience managing small teams and/or junior team members
  • Experience working cross-functionally to achieve objectives
  • Demonstrated ability to thrive in fast-paced and unstructured environments

 

Please submit a resume and cover letter to joinus@comlinkdata.com.

At this time, Comlinkdata will not sponsor a new applicant for employment sponsorship for this position.

About Comlinkdata

Comlinkdata is a 10-year-old, Boston based, analytics company that specializes in providing valuable insight across the telecom industry. It’s customers have come to rely on and respect the high quality of our data and the depth of our analysis to make daily tactical decisions and validate short and long-term strategic goals. Built on a culture of collaboration and innovation and using leading technology and unique data sources, the team unlocks critical consumer behavior used to analyze and predict market trends.